Privacy Policy

Information you provide

When you submit an order or enquiry, we may collect information such as your name, phone number, delivery address, PIN code, delivery instructions, items selected and order details. If you contact us on WhatsApp, we receive the information you choose to send in that conversation.

How we use information

• To process and manage orders and respond to product or delivery questions.
• To check delivery eligibility, contact you about an order and coordinate fulfilment.
• To prevent misuse, validate checkout requests, maintain website security and troubleshoot technical problems.
• To understand general website usage and improve the shopping experience where analytics are enabled.

Cart storage, analytics and third-party services

The website may use browser storage to remember your crate while you shop. Website analytics, when enabled, may use cookies or similar technologies to measure visits and page usage. Fruitboy may also use the Meta Pixel to measure visits, product views, add-to-cart activity and confirmed website orders, and to understand the performance of Facebook and Instagram advertising. These events can include page URLs, product identifiers and order value; Fruitboy does not intentionally send your name, phone number, email address or delivery address through the Pixel event code. Meta may process browser, device and event information under its own terms and privacy notice. Checkout security, hosting, order management and WhatsApp conversations may also involve third-party services such as Cloudflare, WooCommerce, Google Analytics or WhatsApp, depending on the feature you use. Those services process information under their own terms and privacy notices. Browser settings can restrict some cookies or tracking, although some website features may work differently.

Order notifications through WhatsApp and SMS

At checkout, you may optionally select WhatsApp and/or SMS for non-promotional messages about a specific order, such as order received, verified online payment, out-for-delivery and delivery completion. These choices are optional and are recorded with the relevant order. We do not treat these service-message choices as consent to marketing offers. Where a channel is not selected, we do not send order notifications through that channel. Message delivery may involve Meta WhatsApp services and/or our SMS provider, such as Exotel. You can contact us to change your preferences for future orders.

Sharing and retention

We do not publish customer contact details as part of a normal order. Information may be processed by service providers needed to run the site, maintain security or fulfil an order, or disclosed where required by law. We retain information for as long as reasonably needed to handle orders, customer service, legal obligations and legitimate business records.

Your choices and requests

You can choose what information to send in an enquiry and can contact us to request access, correction or deletion of personal information, subject to records we must retain for legal, security or order-management reasons. Browser controls can also limit cookies or local storage, although some website features may then work differently.

Children and policy changes

This store is intended for people making household or business purchases, not for children to submit personal information independently. We may update this policy as the website or services change; the latest version will be published on this page.

Questions?

For help with an order or to clarify these terms, contact Fruitboy through WhatsApp. Please include your order number when asking about an existing order.